How do I change my password?

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  1. When will I receive my username?
  2. I have forgotten my password. How do I reset it?
  3. I have forgotten my memorable information how do I reset it?
  4. I have forgotten my username and password, how do I reset all of my security credentials?
  5. How do I change my password?

1. When will I receive my username?

To receive a username for our online portal you need to first join our panel and be approved to submit business to the Society. If you have not yet joined our panel you can do so here.

If you are already on our panel, you’ll need to register to use our new intermediary panel. We’ll contact you about this.

If you have not yet been contacted and wish to begin placing business online immediately, please contact your local branch who will be happy to expedite your online registration.

When we register you for online access you will receive your registration link by email. Please note that depending on your email settings this may be directed to your spam folder.

Your registration link is unique to you and should not be shared. Please keep your username safe and secure as you will need it every time you log in to use the online portal.

2. I have forgotten my password. How do I reset it?

You can reset your password at any time using the Forgotten your Password? option on the online portal log in screen. By clicking on this option, we will automatically send you a message to your registered email address to reset your password.

Alternatively, you can contact our Online Service Team who will send you a password reset email. You can contact our Online Service Team on 0800 0294 997.

3. I have forgotten my memorable information how do I reset it?

You can reset your memorable information at any time using the Forgotten your Memorable Information? option during the online portal login process. By clicking on this option, we will automatically send you a message to your registered email address to reset your memorable information.

Alternatively, you can contact our Online Service Team who will send you a memorable information reset email. You can contact our Online Service Team on 0800 0294837.

4. I have forgotten my username and password, how do I reset all of my security credentials?

If you have forgotten all of your security credentials and are unable to log in to the online portal, you can contact our Online Service Team who will be happy to assist you. You can contact our Online Service Team on 0800 0294 997.

5. How do I change my password?

You can change your password at any time by logging in to the online portal and going to the Profile tab and then Change Password.


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Registered Intermediaries can...

  • Submit business online
  • Obtain a Decision in Principle
  • Produce a Mortgage Illustration
  • Track mortgage applications
  • Complete Product Switches online
Join our panel

We will process your registration within 3 business days