1. When will I receive my username?
To receive a username for our online portal you need to first join our panel and be approved to submit business to the Society. If you have not yet joined our panel you can do so here.
Please contact our Support Team on 0800 0294 997 who will be happy to assist with your online registration.
When we register you for online access you will receive your registration link by email. Please note that depending on your email settings this may be directed to your spam folder.
Your registration link is unique to you and should not be shared. Please keep your username safe and secure as you will need it every time you log in to use the online portal.
2. I have forgotten my password. How do I reset it?
You can reset your password at any time using the Forgotten your Password? option on the online portal log in screen. By clicking on this option, we will automatically send you a message to your registered email address to reset your password.
Alternatively, you can contact our Support Team on 0800 0294 997, who will send you a password reset email.
3. I have forgotten my username and password, how do I reset all of my security credentials?
If you have forgotten all of your security credentials and are unable to log in to the online portal, you can contact our Support Team on 0800 0294 997, who will be happy to help you.
4. How do I change my password?
You can change your password at any time by logging in to the online portal and going to the Profile tab and then Change Password.