1. Why is my client’s bank sort code not found when I try to input my client’s bank details within the online application?
If your client’s bank sort code is not found, please check you have entered the bank sort code correctly.
Then check the bank has a registered address. Some internet-based banks may not have a full address and so may not yet be included within our sort code finder.
If the sort code is correct and you are still facing difficulty or your client’s bank is internet-based, please contact our Support Team on 0800 0294 997 who will be happy to assist you.